What is the RMA process?

- MAXHUB offers Return Material Authorization for our standard Unified Communication Products.
- Please fill in the Hot Swap Request Form if you encounter any issues when using the UC products. MAXHUB Aftersales Support Team will reach out to you shortly.

Do you provide onsite service?

Yes. To make an appointment for onsite service, please contact us via maxhub_support@cvte.com.

What are your service center's hours of operation?

Please email maxhub_support@cvte.com and we will respond by the next business day.

My camera cannot focus. What should I do?

1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us via maxhub_support@cvte.com with a detailed description of the problem.

The built-in microphone works abnormally (can't pickup voice/noise, etc.). What should I do?

1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us via maxhub_support@cvte.com with a detailed description of the problem.

My camera is not recognized by my computer. What should I do?

1. Unplug and replug in your device.
2. Restart your computer.
3. Replace the connection cable.
4. Uninstall/re-upgrade the camera driver.
5. Try to upgrade the firmware by OTA.
6. If the above operation does not resolve the issue, please contact us via maxhub_support@cvte.com with a detailed description of the problem.